News

Members have recently reported receiving phone calls about their CU-Extra debit cards from scammers claiming to be from Corning Credit Union (CCU). The caller poses as a CCU employee checking to see if the card was used to make a purchase at a specific retailer. When the member replies, the scammer will then attempt to obtain additional card information to verify the member's identity (like the card expiration date and 3-digit code).

Phone Spoofing
Fraudsters can "spoof" caller IDs and phone numbers to make it look like they're coming from legitimate businesses. So even if you receive a call from a number that looks like CCU (for example, from one of our local branch phone numbers like 607-962-3144 or 910-392-6688), be cautious. We'll never call and ask you to provide confidential information to verify your identity or your debit card activity. Don't ever give a caller any information about your card - even if he or she already knows some of the details.

What to Do
If you have recently given your card information to someone by phone, or if someone has called you asking for this information, please contact us to have your card blocked as soon as possible. You may do so by calling us at 800-677-8506, ext. 7651.

As always, we recommend that you watch for unauthorized transactions and contact us if you ever see any suspicious activity on your account. The easiest way to keep an eye on your cards is to enroll for purchase eAlerts and to enroll in our text messaging fraud alert service (visit this page to learn more). Remember, Visa's Zero Liability Policy protects you from unauthorized use of your Visa® credit or debit card when you notify us of the fraudulent charges.*

Know that we're also constantly monitoring your cards for suspicious activity and we have multiple layers of security to keep you safe both online and off.

For More Information
If you have any questions, please contact us. To learn more about phone spoofing and other fraud, visit the Federal Trade Commission's website here.

*Visa's Zero Liability Policy covers U.S.-issued cards and does not apply to certain commercial card transactions, or any transactions not processed by Visa. You must notify your financial institution immediately of any unauthorized use. For specific restrictions, limitations and other details, please consult your issuer.